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Unexpected Outcomes: Investigate, Communicate, Document

Unexpected treatment outcomes can cause feelings of self-doubt, remorse, failure, and fear of litigation in physicians and healthcare providers.1 Patients and families may feel mistrust, anger, and confusion especially if communication from the physician and healthcare team is delayed. This article discusses techniques for properly disclosing an unexpected outcome and documenting a patient’s healthcare encounter in a manner that can facilitate the defense of a malpractice lawsuit.
August 19, 2025 Member Benefits, Practice Management, RCMA, RCMA/CMA, Resources, Risk Management Business Partner, ProAssurance, RCMA, Resources, Risk Management 0 0 Comment Read More »

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